Refund Policy

Last updated: 12 August 2026

The short version

If MonkLayer is not right for you, email hello@monklayer.app within 30 days of a payment and we will refund it. No form, no reason required.

The longer version

• Trials are free and need no card, so most people never reach a payment they regret.
• Monthly plans: we refund the current month on request within 30 days of the charge.
• Annual plans: we refund in full within 30 days, and pro-rata after that for the unused months.
• Cancelling stops future charges and leaves your access running to the end of the period you paid for. It does not automatically refund the current one — ask, and we will.
• If we broke it: a serious outage or a bug that stopped you working is a refund, whatever the calendar says.

What we do not refund

Charges more than 30 days old on a plan that has been actively used, and accounts suspended for abuse. If you think either applies unfairly, email us — this is a policy, not an algorithm.

How long it takes

We action refunds through Stripe within two working days. Your bank usually takes another five to ten to show it.

Privacy · Terms · Refunds · Subprocessors · MonkLayer